Privacy Policy

1. Introduction

Born To Banger ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our activities. By using our activities, you also agree to our Terms & Conditions.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide to us, including:

• Name and contact information (email, phone number)
• Event details and preferences
• Payment and billing information
• Artist portfolios (for registered artists)
• Communication preferences

2.2 Automatically Collected Information

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our activities
• To process bookings and payments (see Event Service Agreement)
• To communicate with you about events and activities
• To improve our website and activities
• To send promotional materials (with your consent)
• To detect, prevent, and address technical issues
• To comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Artists: To facilitate bookings and event coordination
• With Activity Providers: Third-party vendors who assist in our operations
• With Payment Processors: To process transactions securely
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions

We do not sell your personal information to third parties.

4.1 Third-Party Processors and Platforms

Depending on the services you use, we may share limited information with third-party processors who support our operations:

• OpenAI: For AI chat and voice assistant responses
• Google Services: For analytics, Places/reviews, and operational tooling
• Google Sheets/Webhooks: For lead and booking workflow processing
• Meta Platforms: For conversions measurement and advertising attribution
• Payment and Messaging Partners: For transaction processing and communications
• OAuth/Authentication Providers: For secure account and developer integrations

These partners process information based on our instructions, their own policies, and applicable law.

5. AI Assistant and Voice Features

If you use our AI assistant (including voice features), your prompts, conversation content, and technical session metadata may be processed to generate responses and perform requested actions such as service discovery or booking support.

• Use of AI and voice features is optional
• By using voice features, you consent to audio processing needed to provide real-time responses
• We may route relevant requests through third-party AI infrastructure to fulfill your request
• Avoid sharing sensitive information unless necessary for your booking request

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Non-essential cookies (analytics/advertising) are used based on your cookie choices. See our Cookies Policy for more details.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Rectify inaccurate or incomplete information
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

This may include retaining inquiry, booking, support, and consent records for operational, legal, fraud-prevention, and dispute-resolution purposes.

10. Children's Privacy

Our activities are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please visit our Contact page.